Fetch & Fluff

Book a groom

Fetch & Fluff

Book a groom

Fetch & Fluff

Home

First Visit

Your pup's first visit, step by step

We know trusting someone new with your dog is a big deal. Here is exactly how the first visit works.

Book a groom

How the day goes

Four simple steps, from booking to a fresh, fluffy pup.

Before you come

Book online and upload vaccine records. Tell us about your dog's quirks and favorite treats.

A few minutes

Before you come

Book online and upload vaccine records. Tell us about your dog's quirks and favorite treats.

A few minutes

Drop-off

Meet your groomer, talk through the look you want and say a quick, happy goodbye.

About 10 minutes

Drop-off

Meet your groomer, talk through the look you want and say a quick, happy goodbye.

About 10 minutes

The groom

One groomer, a calm pace and breaks when needed. We text you a photo along the way.

2 to 3 hours

The groom

One groomer, a calm pace and breaks when needed. We text you a photo along the way.

2 to 3 hours

Pick-up

We text when your pup is ready and share any notes about coat, skin or nails.

Whenever you are ready

Pick-up

We text when your pup is ready and share any notes about coat, skin or nails.

Whenever you are ready

What to bring

A little preparation helps your groomer give your dog the best possible visit.

Vaccine records

A leash and collar

Notes on allergies

Photos of a cut you love

Your phone number

Favorite treats if picky

Made for nervous pups

New places can feel big to a little dog. We keep the first groom calm, gentle and full of treats.

A proper hello

We spend a few minutes getting to know your dog before we begin.

An unhurried pace

Breaks whenever needed. We never rush a nervous pup.

Photo updates

We text you a photo halfway through, so you can relax.

Ready when they are

You get a text the moment your pup is fresh and fluffy.

Fear Free certified

Every groomer on our team

Questions from dog parents

Something else on your mind? Give us a call, we love talking dogs.

How often should my dog be groomed?

Most dogs do best with a groom every four to eight weeks, depending on coat type. We will suggest a schedule after the first visit.

How often should my dog be groomed?

Most dogs do best with a groom every four to eight weeks, depending on coat type. We will suggest a schedule after the first visit.

Do you use crates?

No. We are a cage-free salon. Dogs relax in open, supervised areas when they are not on the table.

Do you use crates?

No. We are a cage-free salon. Dogs relax in open, supervised areas when they are not on the table.

Which vaccines are required?

We ask for current rabies, DHPP and Bordetella records. You can upload them when you book online.

Which vaccines are required?

We ask for current rabies, DHPP and Bordetella records. You can upload them when you book online.

How long will my dog be with you?

Most full grooms take two to three hours. We send you a text the moment your pup is ready.

How long will my dog be with you?

Most full grooms take two to three hours. We send you a text the moment your pup is ready.

Can I stay with my dog?

For puppy intros, absolutely. Older dogs are usually calmer without their owner nearby, but we will always talk it through.

Can I stay with my dog?

For puppy intros, absolutely. Older dogs are usually calmer without their owner nearby, but we will always talk it through.

What if my dog is nervous?

Our Fear Free certified groomers work at your dog's pace, with breaks, treats and a calm, quiet space.

What if my dog is nervous?

Our Fear Free certified groomers work at your dog's pace, with breaks, treats and a calm, quiet space.